Customer Help & FAQ

Download the Cholo Sathi app, enter your mobile number, and verify it with the OTP sent via SMS. You can also sign up with your Google account — no phone number required initially.

Wait 60 seconds and tap Resend OTP. Make sure you have mobile signal. If the problem continues, contact us at support@cholosathi.com.

From the home screen, tap Search routes. Enter your pickup point, destination, and travel date. The app shows driver-listed routes whose path covers your journey corridor.

• Routes — a driver's single one-way trip at a fixed time. You book a seat and travel with the driver.
• Pools — a driver accepting multiple passengers with a flexible departure window. Good when you're flexible on timing.

If no drivers have listed a route for your corridor yet, post a trip request instead. Drivers who run that corridor will see your request and may contact you directly.

On the search results screen, use the filter option to select a vehicle category (passenger car, auto, goods vehicle, etc.).

A trip request lets you tell drivers where you need to go and when. Drivers whose routes match your corridor can see your request and contact you via WhatsApp or phone to offer their service.

Tap Post trip on the home screen. Enter your pickup location, destination, travel date and time, and the number of passengers. Your request will be visible to matching drivers for 24 hours or until you close it.

Trip requests are active for 24 hours after your requested travel time, or until you manually close them from the Posts tab. After expiry they are archived but not deleted.

You can close an active trip request from the Posts tab, which removes it from driver search results. Editing is not currently supported — close the old one and post a new one with the updated details.

Tap a driver's listing to open their profile, then tap WhatsApp or Call. All trip details — price, pickup point, timing — are negotiated directly with the driver. Cholo Sathi is a marketplace; we don't manage the booking itself.

The Contacts tab keeps a local record of every driver you've WhatsApp-tapped or called. This is stored on your device — clearing the app data will remove it.

Your phone number is only shared when you initiate contact (WhatsApp or Call tap). The driver cannot see your number from the trip request alone.

Open the driver's profile (from your Contacts history or search results) and scroll to the reviews section. Tap Write a review, select a star rating (1–5), and optionally add a comment. You can edit your review at any time.

You can edit your review anytime. If you want it fully removed, contact us at support@cholosathi.com.

Go to Profile → Delete my account or visit our Account Deletion page for full instructions. Deletion is permanent and cannot be undone.

Email us immediately at support@cholosathi.com with the driver's name, vehicle number, and details of the incident. For emergencies, contact local authorities first.