Driver Help & FAQ

Download the Cholo Sathi Partner app, enter your mobile number, and enter the OTP sent to you via SMS. You can also sign up using your Google account.

After signing in, complete your profile (name, photo) and add your vehicle to start listing routes.

Wait 60 seconds and tap Resend OTP. Make sure you have mobile signal. If the problem continues, contact us at support@cholosathi.com.

No — each phone number is linked to one account type (driver or customer). Use a different number or a different Google account for each role.

• Driving Licence — clear photo of front and back
• Vehicle Registration Certificate (RC)
• National ID / Voter Card
• Selfie — a clear face photo for identity cross-check

All documents must be valid and clearly readable. Blurry or cropped images will be rejected.

Documents are reviewed by our team, usually within 1–2 business days. You will receive a notification in the app once the review is complete.

The rejection notice in the app will show the reason (e.g. "image is blurry"). Go to Profile → My documents, re-upload a clear photo of the document, and submit again. There is no limit on resubmissions.

You can add a vehicle and create routes while verification is pending, but customers can see your verification status on your profile. Fully verified drivers typically receive more contacts.

Go to Profile → My vehicles → Add vehicle. Enter your vehicle type, registration number, make, model, year, and seating capacity. You can also set a rate per km which customers see in search results.

Yes. You can add multiple vehicles and choose which one to use when creating a route. Mark one as your default vehicle so it's pre-selected for new routes.

All plans let you list routes and receive leads. Higher plans increase your visibility and the number of active routes you can have simultaneously. Go to Profile → Subscription to see the current plan limits.

Go to Profile → Subscription, choose a plan (Basic or Pro), make the UPI payment, and submit your payment screenshot or UPI reference number in the app. Our team verifies payments within 24 hours.

You enter a grace period (a few days) where your routes stay visible. After grace ends, your plan drops to Free. Your routes and leads history are preserved — you just lose the higher-plan features until you renew.

The rejection notice shows the reason. Common reasons: UPI reference not found, amount doesn't match the plan price, or the screenshot is unclear. Make a new payment with the correct amount and resubmit with a clear screenshot.

Tap Routes → New route. Set your origin, destination, departure time, number of seats, and fare. Tap Post route to make it visible to customers searching that corridor.

• Forward — a single one-way trip at a fixed time.
• Return empty — you're driving back without passengers and open to pickups.
• Pool — you accept multiple passengers with a flexible departure window.

Pause hides the route from search without cancelling it — useful if you need a break. Cancel permanently closes the route. Both options are available on the route detail screen.

A lead is a trip request posted by a customer whose pickup and drop-off fall within the corridor of one of your open routes. Leads appear in your Leads tab automatically.

• Make sure you have at least one open route (not paused or cancelled).
• Leads only match routes whose corridor covers the customer's pickup and drop-off points.
• There may simply be no trip requests posted in your corridor yet.

Tap a lead to see the customer's trip details, then use the WhatsApp or Call button to contact them directly. All negotiation and trip arrangement happens outside the platform.

Your rating is the average of all star ratings (1–5) left by customers. It updates automatically after each new review. Reviews are public on your profile.

Yes. Tap the review on your profile and use the Report option to explain why you believe the review is unfair. Our moderation team will review it. We do not remove reviews just because they are negative — only if they violate our guidelines.

Share your referral code (found in Profile → Referrals) with other drivers. When a driver you referred makes their first verified subscription payment, you earn a reward — typically 1 free month of the Basic plan added to your subscription.